Frequently Asked Questions

If you plan to have your wedding dress cleaned after your wedding day, you should aim for this to be done as soon as possible after the ceremony. Acting quickly improves the results as stains have less time to ‘fix’ onto the fabric. You also reduce the risk of your dress becoming damaged due to being stored incorrectly or just due to the passage of time.

It is a good idea to add ‘wedding dress cleaning’ to your wedding’s ‘to do’ list. If you’re not going to be on hand in the days immediately after your wedding, then entrust one of your bridesmaids, parents or other close friends to ensure it is collected.

If you were extra careful on your wedding day and managed to avoid spilling anything onto your wedding gown, cleaning and preserving your wedding dress will remove odours and help to keep your dress looking better for longer. In addition, some marks may not be immediately obvious to the naked eye, for example white wine, but over time will stain and damage your dress.

You may also be planning to have your wedding dress cleaned before the ceremony, perhaps because you are renewing your vows and want to wear your original wedding dress or because you have chosen to wear a vintage gown. Choosing Steam & Clean Cyprus to clean your wedding dress before your wedding will ensure that it’s back with you in plenty of time for your big day.

As already mentioned, there are some marks that you can’t see unless specialist techniques such as UV scanning are used. It’s also possible for smaller stains, which may not seem problematic, to become more noticeable or less able to be removed easily if they are left on the gown.

Depending on what has caused the stain you may also find that over time the fabric of your gown becomes weakened or damaged. For these reasons we suggest cleaning even apparently spotless wedding gowns.

Following cleaning, our specialist preservation and boxing service will help maintain the condition of your wedding dress.

You can but we don’t recommend it. You don’t need us to tell you how precious your wedding gown is, and while it may seem tempting to remove small marks from your dress yourself even minor stain removal can damage the fabric. Using the wrong cleaning products or treating the material too roughly can all have a detrimental effect on your bridal gown. So even if you are tempted to save some money by tackling the cleaning of your dress at how, it’s always better to make the investment of having your wedding dress professionally cleaned.

SOFTWASH® is a cleaning system that is suitable for practically all fabrics, including those that are very delicate. Although this is a ‘wet’ cleaning method, the process is perfectly safe for wedding dresses marked ‘dry clean only’ or those that specify other cleaning methods.

Steam & Clean Cyprus use SOFTWASH® to clean almost all the wedding dresses that are sent to us, and we would never clean a dress in this way if we thought it could be damaged. SOFTWASH® offers additional benefits, not least the absence of the distinctive ‘chemical’ smell that you may be familiar with after traditional dry cleaning. As SOFTWASH® doesn’t use harsh chemicals it is also kinder to both your wedding dress and the environment.

Steam & Clean Cyprus use UV (Ultra Violet) scanning to check for the types of stains that may not be visible to the naked eye. White wine, for example, may not leave an obvious mark on your wedding dress, but as time goes on it will darken and could damage your dress.

Storing your wedding dress properly in the correct type of box will protect your wedding dress and keep it looking its best. Steam & Clean Cyprus use bespoke handmade preservation boxes, which not only protect your dress but are also beautiful items in their own right.

Placing your wedding dress in a preservation box will keep your dress away from light and dust, both of which can damage your dress and degrade its fabric. The boxes we use are designed to let your wedding dress ‘breathe’, reducing the likelihood of mildew forming.

Our boxes are pH neutral, as is the tissue paper we use to pack your dress. Using pH neutral materials prevents your wedding gown discolouring.

Yes. Steam and Clean Cyprus offers a hand-finished shoe cleaning and disinfecting service. We can also provide you with a hand-made preservation box to match your wedding dress preservation box. You should note that while we will always strive to achieve the best results, we cannot guarantee that it will be possible to remove all stains and marks from your shoes. Some marks may only fade rather than disappear completely.

Scuffs and damage to your shoes from the wedding will be treated, but can remain after treating.

Unfortunately it is never possible to give a 100% guarantee that all stains will be removed from any wedding dress. In our professional opinion we would suggest that you avoid any wedding dress cleaning company that promises that it can remove all stains.

What we can guarantee is that we will make sure that every wedding dress we clean is treated in the most appropriate way according to its fabric, age, value etc. Steam and Clean Cyprus has years of experience in cleaning and preserving wedding dresses, and we use this experience to choose the most effective cleaning technique for your wedding gown, giving you the best results possible.

At Steam and Clean Cyprus, we take every precaution possible to avoid damage to your wedding dress. On arrival, our team examines and photographs your wedding dress, noting any areas of damage or weakness. This allows us to identify areas that may need repairing before cleaning or protected during cleaning.

We may secure or remove very fragile areas of wedding dress decoration, and where this is not possible, we will test them to ensure they can be cleaned safely. In some circumstances we use protective fabric over delicate areas. If we have to use protective tailoring techniques there may be an additional charge.

On rare occasions there may be weaknesses in the fabric of your wedding dress that were not noticeable before cleaning. This may result in minor damage. Very occasionally decoration such as beads or trim may loosen or get damaged during cleaning. All these things can happen even when preparation is rigorous as bridal gowns tend to be more fragile than other garments. However, we must stress that this is extremely rare.

We do carry out wedding dress repairs. If you require repairs to your bridal gown, our specialist wedding dress tailoring team will assess it when we receive it. Once we’ve looked at your wedding dress, we will provide you with a quote for any repairs.

Most wedding dresses will have care labels that state ‘do not dry clean’ or ‘spot clean only’, and some may specify a technique such as the Baptiste Process®. Whatever the label in your wedding dress says, the range of cleaning techniques available to us means that we can safely clean all types of bridal gown. We pride ourselves on assessing each dress individually.

Please note: the Baptiste Process® is the specific name given by one dry cleaner in the UK to the method they use. The methods we use are tried and tested on bridal gowns that carry this label.

Insurance for dresses up to a value of €1000 is included in all our wedding dress cleaning packages. If your dress cost more than this when you purchased it  we may add extra insurance for a small premium. It is important that you do not underestimate the value of your wedding dress to make certain that it is insured up to the appropriate level.

We are sometimes asked what would happen in the extremely rare event of a problem arising and a claim being necessary. In such an event a valuation would be obtained by our insurers according to industry guidelines.

After cleaning, wedding gowns are pressed and boxed. When we, the Steam & Clean Cyprus team does this, we make every effort to avoid creasing the gown. However, you may still need to repress or steam the dress before you wear it. For this reason, we suggest that you don’t arrange for your gown to be returned to you too close to your wedding day. Make sure you have time to check everything is how you want it.